Output Fault! (Code 24)

Incorrect output voltage detected. Subtypes: Code 2417 (1-phase output lost), Code 2419 (3-phase output lost).

Common causes

Output contactors not closingInstallation wiring faultEV-induced faultFaulty output contactor inside Zappi

What to check

STEP 1

Unplug EV. Press and hold button to reset. Replug EV and monitor.

STEP 2

On 3-phase: confirm all three phases correctly wired. Listen for double-click of contactors on EV plug-in — single click means contacts not closing.

Escalate if

Fault returns immediately or contactors confirmed not closing — unit replacement required, contact myenergi

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