myenergi
ZP-001
Unknown Cable!
Zappi detected an unknown EV cable type. Auto-retests after 5 seconds.
Common causes
Non-IEC 62196-2 compliant Type 2 plugDamaged plug pins or contaminationCable not fully inserted
What to check
STEP 1
Wait 5 seconds — Zappi retests automatically. Unplug cable, inspect plug for dirt or damaged pins, clean with dry cloth, reinsert firmly.
STEP 2
Try a known good IEC 62196-2 compliant Type 2 cable.
Escalate if
Fault persists with multiple known-good cables — contact myenergi support
Need full interactive diagnosis?
Faultpath walks you through decision trees, fault codes, and commissioning — built for solar & battery engineers.
Open Faultpath
More myenergi fault codes