Tesla
Lost Connectivity to Tesla Site Controller
Gateway Lost Cloud Connection
Gateway lost connectivity to Tesla servers. System keeps operating locally, app monitoring and remote management stop.
Common causes
Router or broadband downWi-Fi credentials changedEthernet unplugged
What to check
STEP 1
Check the router and the Gateway Wi-Fi or Ethernet link.
STEP 2
Reconnect via Tesla app (Settings, Connected Devices) or Tesla One.
Escalate if
Gateway will not rejoin any network after reconnect and power cycle
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