How do I fix Meter Communication Fault on a Sigenergy?

Check RS485 cable between charging pile and meter is connected correctly Then: Check whether load balancing function is turned off

Sigenergy

5005

Meter Communication Fault

Meter loses communication with charger for more than 1 minute.

Common causes

RS485 cable disconnected or poorly connectedLoad balancing function configuration issue

What to check

STEP 1

Check RS485 cable between charging pile and meter is connected correctly

STEP 2

Check whether load balancing function is turned off

Escalate if

Cabling confirmed correct and fault persists — contact Sigenergy support via mySigen App > Support > Troubleshooting

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