Sigenergy
5002
Equipment Fault
ID1=Leakage detection circuit, ID2=Relay, ID3=Control guidance circuit, ID4=Auxiliary power, ID5=Electronic lock, ID6=Lamp board comms.
Common causes
Leakage detection failure (ID1)Relay damaged (ID2)Control guidance circuit fault (ID3)Internal circuit malfunction (ID4)Charging connector not properly connected or lock failure (ID5)Indicator board not connected or damaged (ID6)
What to check
STEP 1
Restart the charging pile. Check whether fault is eliminated
Escalate if
Fault persists after restart — contact Sigenergy support via mySigen App > Support > Troubleshooting
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