ID1=Gateway comms anomaly, ID2=Electric meter comms anomaly, ID3=AC power sensor comms anomaly.
Common causes
Poor contact between Gateway and all-in-one machine (ID1)Internal communication switch not closed (ID1)Poor connection at meter terminal (ID2)AC sensor not connected to gateway or meter (ID3)
What to check
STEP 1
ID1: Check Gateway communication interface is reliably connected. Confirm internal communication switch of Gateway is closed. ID2: Check meter communication port is reliably connected. ID3: Check whether AC sensor needs connecting to gateway or electricity meter
Escalate if
Fault persists after connection checks — provide feedback via mySigen App > Support > Troubleshooting
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