Inverter cannot connect to Anker cloud servers. Monitoring app shows system offline. Inverter continues operating normally -- this is a monitoring fault only, not a generation fault.
Common causes
WiFi credentials changed (new router)Router offlineAnker cloud server outage (temporary)WiFi signal too weak at inverter location
What to check
STEP 1
Check router is online and WiFi is working
STEP 2
Power cycle inverter -- hold reset for 5 seconds if needed
Escalate if
WiFi confirmed working and credentials correct but app still offline after 30 minutes -- contact Anker support
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