Solar Support

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Welcome back

You have an open session from earlier. Continue where you left off?

What's the issue?

Tap the closest match and we'll get straight to it.

Let's get started

Just a couple of details so we can give you the right help.

Your first name

Email address (optional)

So we can follow up if we can't resolve remotely

Postcode (optional)

Helps us route your request to the right engineer

Your system

Tell us what you have so we can give you the right help.

System type

Brand / manufacturer

Check the label on your inverter or battery if unsure

What's happening?

Describe the fault in your own words. There are no wrong answers.

The problem

☀️ Solar faults don't affect your home's mains power supply. You'll stay on grid while we work this out.

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Problem solved!

Glad we could help. Keep this link bookmarked — if the fault returns, tap it and we'll pick up from here.

Did that fully fix it?

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Engineer requested

We've sent your fault details to the team. Someone will be in touch to arrange a visit.

Your home's mains power supply is unaffected while your solar system is offline. If your battery runs flat, your home automatically switches to grid power.